Frequently Asked Questions.

Looking for something specific? You’ll find answers to our most frequently asked questions below. If you can’t find what you’re looking for, send us an email at hi@designedbykaro.com.au and we’ll be happy to help.

General
Where are Karo pieces made?

Karo pieces are proudly designed in Tasmania and made in Vietnam by our trusted manufacturing partners.
Are there samples available?

Yes. You can order samples of our timber finishes before locking in your Karo piece. Visit our Shop All page HERE to purchase.
Where can I view Karo pieces in person?

At this stage, we don’t have a public showroom. You can order colour samples via the link HERE, or contact our team at hi@designedbykaro.com.au if you have any questions about the finish, colour or appearance of a particular piece.
What payment methods do you accept?

We accept Visa, Mastercard and Apple Pay. Payment via bank transfer can also be arranged. Please contact our team at hi@designedbykaro.com.au before placing your order.
How do I care for my Karo piece?

Please see HERE to download our care and cleaning instructions.
What are your lead times?

Availability is updated in real time on each product page. If a piece is listed as available, it is in stock and ready to ship. We aim to dispatch in-stock items within 5-7 business days.

If an item is out of stock and will be available to pre order, the estimated delivery date will be noted on the relevant product page.

Shipping
Do you ship Australia wide?

Yes, we ship Australia wide. Delivery is charged at a flat rate of $49 per product for standard shipping or $99 per product for express shipping.

As a small thank you to the place Karo calls home, standard shipping is free on all orders within Tasmania.
Do you ship internationally?

Yes. We’d love to help. Please email us at hi@designedbykaro.com.au with the products you’d like to order and your delivery address, and our team will be in touch with a shipping quote.
What are the estimated delivery timeframes?

Please allow approximately 3 weeks for launch orders to be dispatched while our first collection makes its way to Tasmania. This is a temporary launch timeframe, once our stock arrives, our usual dispatch time of 5–7 business days will apply.

Standard: 3–7 business days.
Express: 1–3 business days.

Delivery times may vary depending on your location. If you would like further information on your exact delivery lead time, please email us at hi@designedbykaro.com.au.
Can I track my orders delivery status?

Yes. Once your order has been dispatched, you’ll receive an email with your tracking number so you can follow its delivery progress.
I haven’t received my order, who do I contact?

If your order hasn’t arrived within the expected delivery timeframe, please check your tracking information in your confirmation email. If you still need help, contact us at hi@designedbykaro.com.au with your order number and our team will look into it for you.

Installation
How do I install my mirror or mirrored cabinet?

All Karo mirrors and cabinets include the required mounting hardware. Installation guides can be found under Downloads on each product page. We recommend professional installation to ensure your piece is mounted safely and correctly.
Can Karo mirrors be installed in bathrooms?

Yes. Karo mirrors are suitable for use in bathrooms and are designed to withstand normal levels of humidity. We recommend keeping the space well ventilated and avoiding direct or prolonged exposure to water and moisture.
Installation and liability.

Karo is not liable for loss or damage (including profit, opportunity, or goodwill) in connection with the supply of products. Any damage that occurs during installation is the sole responsibility of your qualified installer.
Returns and exchanges
What is your returns policy?

We encourage you to choose carefully before placing your order. If you have any questions or would like advice on selecting the right piece for your space, our design team is always happy to help before you purchase.

As our products are fragile and carefully packaged for transport, we do not offer returns or exchanges for change of mind. This does not affect your rights under the Australian Consumer Law.

If your order arrives damaged, please email hi@designedbykaro.com.au within 48 hours of delivery. Include clear photographs showing:

  • The damage to the item
  • The damaged item together with its delivery box
  • The delivery label clearly visible on the box

Once we receive these details, our team will assess the damage and contact you with the next steps. Where damage has occurred during transit, we will arrange a replacement as quickly as possible.

Do you have a warranty?

Yes. All Karo products are covered by our product warranty. You can find full details, including what is covered and how to make a claim, HERE.

Karo is not liable for loss or damage (including profit, opportunity, or goodwill) in connection with the supply of products. Any damage that occurs during installation is the sole responsibility of your qualified installer.
For Professionals
Do you have a trade program? How do I apply?

Yes. Our trade program is available to interior designers, architects and other design professionals, with access to trade pricing and support. You can apply for a trade account HERE.
Do you have samples available?

Yes. Samples are complimentary for approved trade customers; we simply ask that you cover the shipping cost. Email us at hi@designedbykaro.com.au for the samples you’d like to order or if you don’t yet have a trade account, you can find application details above.

Karo is not liable for loss or damage (including profit, opportunity, or goodwill) in connection with the supply of products. Any damage that occurs during installation is the sole responsibility of your qualified installer.